Returns & Exchange Policy

At NovyraMart, customer satisfaction is important to us.

Return Eligibility

You may request a return or exchange if:

• You received a damaged product
• You received the wrong item
• The product is defective
• The item is unused and in original packaging

Return Window

Returns or exchanges must be requested within 7 days of delivery.

Non-Returnable Items

The following may not be eligible:

• Used products
• Products without original packaging
• Sale or clearance items
• Personal care items (if opened)

Process

To request a return or exchange, contact us with:

• Order number
• Product images
• Reason for return

Email: novyramart@gmail.com
Phone: 03102653736

Once approved, we will guide you through the next steps.

Refunds

If a refund is approved, it will be processed within 5–7 business days after product inspection.